Privacy Policy

This policy explains how World Wide Boat Brokers (“WWBB”, “we”, “us”) handles the personal information you share with us through this website. We keep it plain: we ask for what we need to help you, and no more.

When you make an enquiry, request an appraisal, or contact us through a form on this site, we collect the details you choose to provide: your name, email address, phone number, your message, and, where relevant, the boat you’re enquiring about.

We use these details to respond to your enquiry and manage it through to a helpful outcome: replying to you, arranging inspections or appraisals where appropriate, and keeping track of the conversation so nothing slips through the cracks.

Your enquiry is stored securely in our database, hosted on Supabase (PostgreSQL) in the Sydney, Australia region. To run this website and respond to you, we rely on a small number of trusted service providers, each of which may process your information on our behalf:

• Netlify, website hosting.
• Supabase, database and file storage (Sydney, Australia).
• Resend, sends the email notifications that alert our brokers to your enquiry.
• Monday.com, our customer-relationship management (CRM) tool, where enquiries are recorded so the team can follow up (used when this integration is enabled).
• Cloudflare, website security and delivery, and Cloudflare Web Analytics, which counts page views and measures page speed without cookies and without identifying you.
• Google Analytics (GA4), website usage analytics, to understand how visitors use the site (used when enabled; this sets analytics cookies in your browser).
• Meta / Instagram, our homepage shows our latest Instagram posts, which load directly from Meta’s servers.
• Anthropic, the AI service that writes Skipper’s answers: what you type to Skipper, with details of the page you’re chatting on, is sent to it to produce each reply, and saved chats, with the email addresses and phone numbers we recognise already taken out, are sent to it again overnight to sort them into topics (see Chatting with Skipper, below).

We use Cloudflare Web Analytics to count page views and measure how quickly pages load. It sets no cookies and does not track you across sites. When Google Analytics is enabled, it sets cookies to measure how the site is used: pages viewed, general location and device type. You can block or clear these at any time through your browser settings. The Instagram feed on our homepage loads content from Meta, which may set its own cookies.

We do not sell your personal information. We share it only with the service providers listed above, and only so we can operate the site and respond to you. We may also disclose information where we are required to by law.

Skipper is the chat assistant on this website: the chat window on our pages, Ask Skipper on Boats for sale, and Spec it with Skipper in the boat configurator. Skipper’s answers are written by an AI service, Anthropic: what you type, with details of the page you’re chatting on, is sent to it to produce each reply.

What we keep. The conversation (your messages and Skipper’s replies), with the email addresses, phone numbers and card numbers we recognise taken out before anything is saved; the page the chat started on (its address only); and the boats Skipper showed you. We don’t record your IP address or your browser’s details with a chat, and a chat isn’t filed under anyone’s name. Anything else you type is kept as you typed it, and so is a detail written in a way we don’t recognise, so we can’t promise every one is taken out.

Why. To improve Skipper’s answers and to understand what buyers ask about. Each night, saved chats (your messages and Skipper’s replies, with those details already taken out, the page the chat started on and the boats shown) are sent to Anthropic again so its AI can sort them into topics and write a short summary of what was asked. Our reports show those topics and summaries, never anyone’s words.

Who can read it. WWBB’s owners and administrators. The rest of our team sees figures, topics and those short AI-written summaries, never the conversations themselves.

How long. 12 months after a chat’s last message, then it is deleted automatically.

Please don’t type personal details into the chat. If you’d like a broker to contact you, use an enquiry form or call the team instead.

To ask us to delete a chat, email [email protected] with roughly when you chatted and what it was about. Chats aren’t filed under a name or an email address, so those details are how we find yours.

We keep enquiry records for as long as we need them to help you and to maintain our ordinary business records, and remove them when they are no longer required. Chats with Skipper are deleted 12 months after their last message.

You can ask us to access, correct or delete the personal information we hold about you. Just get in touch and we’ll help.

Questions about your privacy, or a request about your information? Email us at [email protected].

We may update this policy from time to time. The version published on this page is always the current one.